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Return and Refund

Pursuant to the articles L.211-4 and following of the French Consumer Code, in case of non-compliance of the Product delivered to the Order and only in such cases, the Buyer will be offered a choice, within the limitation period applicable to this action, between the replacement of the Product, or keeping the Product as it is, requesting a price reduction justified by the Product’s imperfections. The conformity of the Product cannot be understood otherwise than under articles L. 211-5 of the Consumer Code, and namely: suitable for the usual expected purpose, matching the description given, and having the qualities that a buyer might reasonably expect from the Product. In case of hidden defects rendering the Product unsuitable for the use for which it is normally fitted, and if the Buyer is able to demonstrate that the conditions required under Article 1641 of the French Civil Code are met, the Buyer will be offered a choice between keeping the Product as it is, and ask for a price reduction corresponding to the defects, or returning the Product for a refund of the paid Price. In order to obtain a refund, or the Product replacement, the Buyer may contact Topteeonline using the following contact form Unless the Buyer is able to prove to have suffered damage, he may not be able to claim any compensation.
Please note that the right to refund or exchange product may not apply to some Products.